Widerrufsrecht
REFUND POLICY
Our Commitment
At Fashione Shanone, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
Return Window
You have 14 days from the date you receive your order to request a return.
Conditions for Return
To be eligible for a return, items must meet the following conditions:
- Item is unused, unworn, and in its original condition
- Item is in its original packaging with all tags attached
Eligible Items
All items in our store are eligible for return and refund, including lingerie and intimate apparel, provided they are unused, unworn, and in their original condition with all tags attached.
How to Return
Simply ship the item back to us within 14 days of receiving your order. No need to contact us first — just include your order number inside the package so we can identify your return quickly.
Send your return to:
Fashione Shanone 4 Impasse Camille Pissarro 77500 Chelles France
Return Shipping Cost
Return shipping costs are the responsibility of the customer, except in cases where the item received is damaged, defective, or incorrect. In those cases, we will cover all return shipping costs and offer a full refund or replacement at no charge.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us at info@fashione-shanone.com within 48 hours of delivery with a photo of the item. We will resolve the issue promptly at no cost to you.
Refunds
Once we receive and inspect your return, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
Contact
For any questions about your return or refund, reach out to us at info@fashione-shanone.com, we are happy to help.